Shipping Policy for BoldHorizonHato

Effective Date: January 2, 2025

At BoldHorizonHato, we are committed to delivering your purchases quickly, securely, and at a reasonable cost. This Shipping Policy outlines our shipping practices, including shipping options, delivery times, and fees. By placing an order with BoldHorizonHato, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Times:

We offer a variety of shipping options to meet your needs, including standard and expedited shipping. Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days (domestic orders)
  • Expedited Shipping: 2-3 business days (domestic orders)
  • International Shipping: Varies by destination (typically 7-14 business days)

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to factors such as weather, holidays, or carrier-related issues.

2. Shipping Rates:

Shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process before you complete your purchase. We may offer promotional shipping rates or free shipping on select orders or for specific locations.

3. Order Processing:

Orders are processed within 1-2 business days of receiving payment. Please allow additional processing time for orders placed during peak seasons or promotional events. Orders placed after 3:00 PM EST or on weekends and holidays will be processed the following business day.

4. International Shipping:

We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in the destination country. These fees are determined by the customs agency in the destination country and are not included in the shipping cost or purchase price.

Please note that international shipping times may vary due to customs processing and other factors beyond our control.

5. Tracking Your Order:

Once your order has been shipped, you will receive an email with tracking information. You can track the status of your shipment through the carrier’s website. If you have any issues with tracking your order, please contact our customer support team for assistance.

6. Shipping Address:

It is your responsibility to provide an accurate and complete shipping address. BoldHorizonHato is not responsible for delayed or lost packages due to incorrect or incomplete addresses. Please double-check your address details during checkout to ensure timely delivery.

If your order is returned due to an incorrect address, you will be responsible for the additional shipping charges to reship the order.

7. Shipping Restrictions:

Currently, we do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. We also reserve the right to restrict shipping to specific regions or countries at our discretion.

8. Damaged or Lost Packages:

If your package arrives damaged or is lost during transit, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and provide a refund or replacement. Please retain all packaging materials and damaged goods for investigation purposes.

9. Order Modifications:

Once your order has been processed and shipped, we are unable to make changes to the shipping address or product details. If you need to modify your order before it ships, please contact us immediately. We will do our best to accommodate your request.

10. Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service for returns to ensure that the item is safely returned to us.

11. Shipping Delays:

While we strive to meet the estimated delivery times, shipping delays can occasionally occur due to circumstances beyond our control, such as weather, carrier delays, or customs processing. BoldHorizonHato is not responsible for such delays.

12. Changes to This Shipping Policy:

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy periodically for any updates.

13. Contact Us:

If you have any questions or concerns about shipping, please contact us: