Refund and Returns Policy for BoldHorizonHato

Effective Date: January 2, 2025

At BoldHorizonHato, we strive to ensure your complete satisfaction with every purchase. However, if you are not fully satisfied with your order, we offer a clear and simple Refund and Returns Policy to address your concerns.

1. Return Eligibility:

You may return your purchase within 30 days from the date of delivery. To be eligible for a return, the item must be:

  • In its original, unused condition
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

2. How to Initiate a Return:

To start a return, please contact our customer support team at:

Please provide your order number, details of the item, and reason for the return. Our team will guide you through the return process.

3. Refunds:

Once we receive the returned item and confirm it meets the eligibility criteria, we will process your refund. The refund will be credited to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Items:

Certain items are non-returnable and non-refundable, including:

  • Customized or personalized products
  • Sale or clearance items (unless otherwise stated)

5. Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the replacement item. We do not process direct exchanges but will gladly assist you in returning the original item and making a new purchase.

6. Shipping Costs:

Customers are responsible for the return shipping costs, except in cases where the product is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item without proper tracking.

7. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide instructions for returning the item, and we will cover the shipping costs for returns in these cases. A full refund or replacement will be issued upon confirmation.

8. Cancellations:

If you wish to cancel your order, please contact us immediately. Once the order has been processed or shipped, cancellations may no longer be possible. Please review your order carefully before completing your purchase.

9. Contact Information:

For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:

10. Changes to This Policy:

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for updates.

Thank you for shopping at BoldHorizonHato!

Contact Information: